Returns & Exchanges

At Cloudpillo, we want you to experience the best sleep of your life, which is why we offer a 30-night trial period to ensure your new bedding is the perfect fit. If you're not completely satisfied, we make the return process simple and stress-free.

Return Process

• 1.
  Initiate Your Request

  Log into our returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging or a secure shipping box to ensure they are protected during transit.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided through our portal and securely affix it to the outside of your package.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.